Return and refund policy
🌐 Website: binibrahim.store
📧 Email: binibrahim8783@gmail.com
📞 WhatsApp: +92 319 3223596
7-Day Return Policy
We offer a 7-day return policy for customers within Pakistan. If you are not fully satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and unworn
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The product must be in original condition and packaging
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All tags must be intact
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Proof of purchase is required
How to Request a Return
To initiate a return, please contact us via email or WhatsApp within 7 days of delivery.
📧 binibrahim8783@gmail.com
📞 +92 319 3223596
After contacting us, you will receive:
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Return instructions
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Our return shipping address
Please do not send items back without prior approval. Unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Items Not Eligible for Return
The following items cannot be returned:
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Items that have been worn or used
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Customized or altered abayas
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Items on sale or discounted products
If you are unsure about a product before ordering, feel free to contact us for guidance.
Exchanges
If you wish to exchange an item, please request a return first. Once your return is approved, you may place a new order separately.
Refunds
Once we receive and inspect your returned item:
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You will be notified about approval or rejection
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Approved refunds will be issued to the original payment method within 7–10 business days
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Processing time may vary depending on your bank or payment provider
If more than 10 business days have passed and you have not received your refund, please contact us at binibrahim8783@gmail.com.
